A little help
for your adventure.
Something not quite right? We're here to help.
support@lumalisapp.com ↗Tell us what happened, what you expected, and which device and app version you're using. If a screenshot helps, please hide any private information first. Never send your password or bank login details.
A few helpful answers
When can I get Lumalis?
Lumalis is coming soon to iOS. We're preparing the app and testing the adventure. We'll share launch news on our home page.
I can't sign in or reset my password.
Use the same sign-in method you used to create your account. For email sign-in, use the password reset option on the sign-in screen and check your spam folder. If the email doesn't arrive, contact us from your account email address.
How do I report a bug during the beta?
Email us with the steps that caused the problem, your device model, iOS version, and Lumalis version or TestFlight build number. You can also send feedback through TestFlight.
Can I turn off reminders or microphone access?
Yes. You can manage Lumalis notifications and microphone permission in your device's Settings. Voice input is optional; you can type instead.
How do I request account or data deletion?
Email privacy@lumalisapp.com from the address linked to your account. Tell us whether you want to delete your account and associated data or a specific item. We may ask you to verify account ownership. Uninstalling the app does not delete your account.
Privacy questions
For data access, correction, deletion, or privacy questions, contact privacy@lumalisapp.com. Our privacy policy explains what Lumalis collects and why.